What If My Or My Dog Or My Rights Are Violated?

Not Registered Yet?

Do You Certify My Disability?

No Legal Advice

While a person who meets the definition of a “disability” has rights accorded the disabled under applicable federal and state law (including rights relating to accommodating service animals), if you are not legally disabled, you may not be entitled to accommodation rights under relevant laws, and our products may confer no benefit upon you.

Our products neither confer any legal rights on any individual, nor represent or certify that the individual has a disability, has a “service animal” under law, or is entitled to accommodation of his or her animal companion within relevant federal or state laws.  Put another way, our products and materials are neither intended nor claimed to document the existence of a disability, and there is no guarantee that any third party will accord the purchaser any right or courtesy.  You are solely responsible for checking with your own medical provider and legal counsel, as appropriate, and documenting that you have a disability and/or have an animal companion entitled to accommodation under relevant laws.

We Can Not Give Legal Advice But If You Ever Feel Your Rights Have Been Violated Here Is A Link To File Formal Complaints.

Not Registered Yet?

What Is The Air Carrier Act?

Understanding The Air Carrier Act

14 CFR Part 382: Nondiscrimination on the Basis of Disability in Air Travel

Air Carrier or carrier means any citizen of the United States who undertakes, whether directly or indirectly or by a lease or any other arrangement, to engage in air transportation.

Air carrier airport means a public, commercial service airport which enplanes annually 2,500 or more passengers and receives scheduled air service.

Air transportation means interstate, overseas, or foreign air transportation, or the transportation of mail by aircraft, as defined in the Federal Aviation Act.

Department or DOT means the United States Department of Transportation.

FAA means the Federal Aviation Administration, an operating administration of the Department.

Facility means all or any portion of aircraft, buildings, structures, equipment, roads, walks, parking lots, and any other real or personal property, normally used by passengers or prospective passengers visiting or using the airport, to the extent the carrier exercises control over the selection, design, construction, or alteration of the property.

Individual with a disability means any individual who has a physical or mental impairment that, on a permanent or temporary basis, substantially limits one or more major life activities, has a record of such an impairment, or is regarded as having such an impairment. As used in this definition, the phrase:

(a) Physical or mental impairment means:

(1) any physiological disorder or condition, cosmetic disfigurement, or anatomical loss affecting one or more of the following body systems: neurological, musculoskeletal, special sense organs, respiratory including speech organs, cardio-vascular, reproductive, digestive, genito-urinary, hemic and lymphatic, skin, and endocrine; or

(2) any mental or psychological disorder, such as mental retardation, organic brain syndrome, emotional or mental illness, and specific learning disabilities.

The term physical or mental impairment includes, but is not limited to, such diseases and conditions as orthopedic, visual, speech, and hearing impairments; cerebral palsy, epilepsy, muscular dystrophy, multiple sclerosis, cancer, heart disease, diabetes, mental retardation, emotional illness, drug addiction, and alcoholism.

(b) Major life activities means functions such as caring for one’s self, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning, and working.

(c) Has a record of such impairment means has a history of, or has been classified, or misclassified, as having a mental or physical impairment that substantially limits one or more major life activities.

(d) Is regarded as having an impairment means:

(1) Has a physical or mental impairment that does not substantially limit major life activities but that is treated by an air carrier as constituting such a limitation;

(2) Has a physical or mental impairment that substantially limits a major life activity only as a result of the attitudes of others toward such an impairment; or

(3) Has none of the impairments set forth in this definition but is treated by an air carrier as having such an impairment.

Indirect air carrier means a person not directly involved in the operation of an aircraft who sells air transportation services to the general public other than as an authorized agent of an air carrier.

Qualified individual with a disability means a individual with a disability who —

(a) With respect to accompanying or meeting a traveler, use of ground transportation, using terminal facilities, or obtaining information about schedules, fares or policies, takes those actions necessary to avail himself or herself of facilities or services offered by an air carrier to the general public, with reasonable accommodations, as needed, provided by the carrier;

(b) With respect to obtaining a ticket for air transportation on an air carrier, offers, or makes a good faith attempt to offer, to purchase or otherwise validly to obtain such a ticket;

(c) With respect to obtaining air transportation, or other services or accommodations required by this part:

(1) Purchases or possesses a valid ticket for air transportation on an air carrier and presents himself or herself at the airport for the purpose of traveling on the flight for which the ticket has been purchased or obtained; and

(2) Meets reasonable, nondiscriminatory contract of carriage requirements applicable to all passengers;

Scheduled air service means any flight scheduled in the current edition of the Official Airline Guide, the carrier’s published schedule, or the computer reservation system used by the carrier.

 

Definitions are pretty self-explanatory. The ACAA applies to disabled individuals who are U.S citizens traveling domestically or internationally on a commercial airline via an airport located in the United States. 

 

Source Google Results

Whats Is The Difference ?

Will I ever need to renew my registration?

For lifetime registrations your registration is good for the life of your Service Dog/Animal, so no renewal is ever necessary for your Service Dog/Animal. Recurring memberships will auto renew until you cancel.  If you get a new service dog or another Service Dog/Animal, you’ll need to order a new id card for the new animal.

I live outside the U.S. can I still register my Service Dog/Animal?

Currently we offer registrations for US and Canada only. If you are flying to and from the US or Canada these options may still apply as many airline policies often overlap.

Do you have rush service? I’m in a hurry.

Documents are available digitally in your dashboard instantly. We process and complete all physical items within a couple of days. Typically physical documents are sent no more than 10 business days. If you need overnight processing please contact us for special arrangements.

How long will it take to receive my order with normal processing?

We make every attempt to offer a fast turnaround service. Processing times vary due to our workload, but on average, we process your request and usually send your order within 2 – 3 business days however this can sometimes be up to 10 business days after your registration. Your digital documentation however should arrive in a few moments in your dashboard. All physical documentation orders are shipped via USPS Priority Mail.

What forms of payment do you accept?

You can pay using your Visa, MasterCard, American Express, Discover, Debit Card or PayPal.

How do I send you a photo?

If you would like to add a photo to your registration/id card you may use the upload feature when you register.

What kind of photo is needed?

Photo types allowed are  jpg, gif, png, jpeg no larger than 10MB

Is a photo of my dog necessary for registration?

No, however if you would like to add the photo to your registration you may do so by uploading one during the registration process.

When registering, I’m not sure which service “type” I should select. HELP!

There are several service types offered ESA (Emotional Support Animal), Guide, Hearing Alert, In Training, Medical Alert, Medical Assistance, Mobility, PSA (Psychiatric Service Animal), Seizure Alert.Medical Assistance covers a broad range of services, so that’s a safe type to select. Otherwise, it’s whatever makes most sense, with respect to the actual service performed by the dog. This is not a legal, nor life changing decision.

Do you require evidence of my disability to register a Service Dog/Animal?

All applicants must declare that they are disabled, based on the ADA definitions and interpretations. We do not require disclosure of your specific disability . And we will never voluntarily disclose or provide any of your private information to anyone.

Do Registration documents or Photo ID cards list my disability or personal information?

No medical information or personal contact information is contained on the ID card. The photo ID identifies your Service Dog/Animal and contains the associated registration number for reference. Some basic information  such as state/province and type of service animal will appear on your searchable registration.

Can a business refuse to honor my registration?

First of all, if your dog is Service Animal, businesses MUST allow both of you to enter. This is true even if you have no photo ID card, Service Dog patches, or any other identifying information. Having your Photo ID Card and any other identifying patches, etc., will make entering a business question-free 99% of the time. You are responsible for the training and manners of your dog while in public, however, and if your dog is barking in a theater or restaurant or otherwise being disruptive, the owner of that establishment can legally ask you to either leave or to remove your dog from the business.

What are the benefits of registration?

The biggest benefit of registering your dog as a Service Dog is to begin the process of identifying your dog and to obtain the documentation, photo IDs, and Service Dog patches vests etc  and make your Service Dog visibly official. That means fewer businesses will question you, and you’ll have documented reinforcement for the ones that do. No more long, drawn out explanations, justifications, or denials.

What do I get when I sign up for registration?

With your registration you will receive your OSDR # If you opt for documents you will get 1) Electronic ID card, 2) Electronic Letter of Registration, ) You will have the option of ordering the physical ID as well as vest and tags.

Is there an official color associated with Service Dog harnesses, capes, or vests?

There are no standard colors for service dogs or for a service type. Most people use solid red or blue for their service vests or harnesses because these colors “look” official.

Are Service Dogs or Emotional Support Animals required to wear special patches, harnesses, or equipment?

The ADA does not require any special equipment, clothing, or patches to identify your animal as a Service Dog. It is STRONGLY encouraged that all clients make their dog look like a legitimate service dog, including an appropriate vest or harness (our quick ship vest is an excellent choice), service animal patches, and the ID card visibly displayed – clipped to the harness or leash. You will thank us for this advice.