Clarification: Can a hotel turn you away if you have a service dog?

No, hotels cannot turn away guests with service animals. The Americans with Disabilities Act (ADA) requires businesses to allow service animals in public areas.

Explanation
The ADA is a civil rights law that prohibits discrimination based on disability.

Service animals can go with their owners wherever they go, including hotels, schools, shops, and restaurants.

Hotels cannot charge extra fees for service animals.

Hotels can ask guests with a pet a couple of questions, unless it’s obvious that the animal is a service dog.

Many hotels are pet-free, but this doesn’t apply to service animals. Service dogs can access all public areas of the hotel, even if the hotel has a “no pets” policy.

Service animals are protected under the ADA, while emotional support animals are not.